Privacy Policy

Last Updated: August 2026

1. Information We Collect

When you use Casinolab, we collect information that you provide directly and information generated through your use of the platform. This includes:

• Personal identification details such as your name, date of birth, and residential address provided during account registration
• Contact information including your email address and phone number
• Payment details required to process deposits and withdrawals, including card numbers and e-wallet identifiers
• Verification documents submitted as part of KYC procedures, such as government-issued identification and proof of address
• Technical data including IP address, browser type, operating system, device identifiers, and session duration
• Gameplay data including game selections, bet amounts, win and loss records, and bonus activity

2. How We Use Your Information

Casino Lab uses collected data for the following purposes:

• Account creation, management, and identity verification as required by gambling regulations
• Processing financial transactions including deposits, withdrawals, and refunds
• Providing customer support and responding to your inquiries
• Complying with legal and regulatory obligations, including anti-money laundering requirements
• Detecting and preventing fraud, unauthorized access, and other security threats
• Improving platform performance, game selection, and user experience based on aggregate usage patterns
• Sending transactional communications related to your account activity

3. Legal Basis for Processing

We process your personal data under the following legal bases as defined by applicable data protection regulations:

• Contractual necessity, where processing is required to provide the services you have registered for
• Legal obligation, where processing is required by gambling, financial, or data protection laws
• Legitimate interest, where processing supports fraud prevention, platform security, and service improvement
• Consent, where you have explicitly agreed to specific uses such as marketing communications

4. Data Sharing

We do not sell your personal data to third parties. Data may be shared with:

• Payment processors and financial institutions necessary to complete your transactions
• Identity verification providers used during the KYC process
• Regulatory bodies and law enforcement when required by law or as part of an investigation
• Game providers who may process limited data to deliver game content
• IT and hosting service providers who support platform infrastructure under strict data protection agreements

5. Data Retention

Personal data is retained for as long as your account remains active and for the period required by applicable laws after account closure. Financial transaction records are typically retained for a minimum of five years as required by anti-money laundering regulations. You may request deletion of your data subject to legal retention requirements.

6. Cookies and Tracking

Casinolab uses cookies and similar technologies to maintain session state, remember preferences, and analyze platform usage. Essential cookies are required for the platform to function. Analytics cookies help us understand how users interact with the site. You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent certain features from functioning correctly.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access your personal data and receive a copy of information we hold about you
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data, subject to legal retention obligations
• Restrict or object to certain types of data processing
• Data portability, allowing you to receive your data in a structured, machine-readable format
• Withdraw consent for processing based on consent at any time

To exercise any of these rights, contact our support team through live chat or email. We will respond within 30 days.

8. Data Security

We implement technical and organizational measures to protect your data. These include 256-bit SSL encryption for data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorized personnel, and regular security assessments. No system is entirely immune to risk, but we maintain industry-standard protections and update them as threats evolve.

9. International Transfers

Your data may be processed in jurisdictions outside your country of residence. Where this occurs, we ensure adequate data protection safeguards are in place, including standard contractual clauses and compliance with applicable data protection frameworks.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated through the platform. Continued use of Casino Lab after changes are published constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or to exercise your data rights, contact our data protection team through the live chat feature on the platform or by sending an email through the contact form in your account settings.